Payment Policy
1. Our Security Commitment

Vellqua takes your payment security very seriously. We use industry-leading security technologies and strict management measures to help ensure that your payment information is fully protected during transmission, processing, and storage. We will never sell, rent, or share your payment information with unrelated third parties.

2. Security Technology Standards

We strictly follow the Payment Card Industry Data Security Standard (PCI DSS), one of the most widely recognized payment security standards in the world. We use the following technologies to protect your payment information:

  • 256-bit SSL Encryption: All payment information transmitted between your browser and our website is encrypted using bank-level 256-bit SSL encryption technology, helping ensure that your information cannot be stolen or altered by third parties.
  • Secure Server Hosting: Our website is hosted on secure servers supported by PCI DSS-compliant service providers, with multiple layers of firewalls, intrusion detection systems, and real-time monitoring systems.
  • Regular Security Audits: We conduct comprehensive security audits on a regular basis to identify and fix any potential security vulnerabilities in a timely manner.
3. Payment Information Processing

We do not store your complete payment card information. When you make a payment, sensitive information such as your card number, CVV code, and expiration date is submitted directly to a PCI DSS-compliant third-party payment processor. Our servers only receive payment success or failure notifications and cannot access your complete payment card information.

4. Fraud Prevention Measures

To help protect you from fraudulent transactions, we implement the following measures:

  • Automatically verifying whether the billing address matches the address registered with the payment card.
  • Monitoring unusual transaction activity, such as high-value orders or multiple failed payment attempts.
  • Manually reviewing high-risk orders.
  • Sharing fraud-related information with payment institutions where appropriate to help combat online crime.
5. Your Security Responsibilities

To help protect your payment security, we recommend that you:

  • Avoid making payments on public computers or public Wi-Fi networks.
  • Check your bank statements regularly and report any unusual transactions promptly.
  • Use a strong password to protect your account and update it regularly.
  • Do not share your account information or payment information with others.
  • If you notice any suspicious activity, contact your card-issuing bank and our customer support team immediately.
6. Security Incident Handling

If a security incident occurs, we will immediately take the following actions:

  • Activate our emergency response plan and isolate any affected systems.
  • Investigate the cause and scope of the incident.
  • Notify affected customers and relevant regulatory authorities in a timely manner, where required.
  • Take measures to help prevent similar incidents from happening again.
7. Policy Updates

We reserve the right to modify this Payment Security Policy based on technological developments and changes in laws and regulations. Any changes to this policy will be posted on this page at least 7 days before they take effect.

Last Updated: June 25, 2026