1. Policy Overview
Vellqua (“we,” “us,” or “our”) respects and protects the personal privacy of all users who visit our website and purchase our products. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as the rights you have regarding your personal information.
This policy applies to all activities on the official Vellqua website (vellqua.com), including browsing the website, creating an account, purchasing products, contacting customer support, and other related activities. We are committed to complying with applicable privacy rules of the Federal Trade Commission (FTC), the California Consumer Privacy Act (CCPA), and other relevant laws and regulations.
2. Personal Information We Collect
We only collect personal information necessary to provide our services to you. The main categories include:
1. Transaction and Account Information
Name, email address, and phone number
Shipping address and billing address
Order history and purchase records
Account username and password, stored in encrypted form
2. Payment Information
Payment card type, last four digits of the card number, and expiration date
Transaction identifiers related to payment processing
Important Notice: We do not store your full payment card information. All payment transactions are processed by PCI DSS-compliant third-party payment processors. Your complete payment information is submitted directly to the payment provider, and we do not have access to it.
3. Website Usage Information
IP address, browser type, and device information
Access time, pages viewed, and click activity
Website usage preferences and behavior data
4. Customer Support Information
Communication records between you and our customer support team
Issue descriptions, photos, or other evidence provided by you
3. How We Collect Information
We collect your personal information in the following ways:
1. Information you provide voluntarily: Information you submit when creating an account, placing an order, subscribing to emails, or contacting customer support.
2. Information collected automatically: Website usage information collected through cookies, pixel tags, and similar technologies.
3. Information provided by third parties: Necessary information obtained from payment processors and shipping partners to complete transactions.
4. Purposes for Using Personal Information
We use your personal information only for the following legitimate purposes:
Processing your orders, shipping products, and providing after-sales service
Creating and managing your user account
Sending transaction-related emails, such as order confirmations, shipping notifications, and refund notices
Responding to your inquiries and providing customer support
Improving website functionality, user experience, and product quality
Sending marketing emails and promotional information, only with your consent
Preventing fraud and protecting transaction security
Complying with legal and regulatory requirements
5. Sharing and Disclosure of Personal Information
We do not sell your personal information. We may share your personal information with third parties only under the following circumstances:
1. Service Providers
We may share information with third-party service providers that provide necessary services to us, including:
Shipping and logistics companies, for delivering your products
Payment processors, for processing payment transactions
Email service providers, for sending transactional and marketing emails
Website hosting and technical support providers
All service providers are required to enter into confidentiality agreements with us and may only use your information for the purpose of providing the agreed services.
2. Legal Requirements
We may disclose your personal information under the following circumstances:
To comply with laws, regulations, court orders, or government requests
To protect our lawful rights, property, or safety
To prevent fraud or other illegal activities
6. California Consumer Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have the following additional rights:
1. Right to Know
You have the right to request that we disclose the categories and specific pieces of personal information we have collected, used, and shared about you during the past 12 months.
2. Right to Delete
You have the right to request that we delete personal information we have collected about you, except for information that we are legally required or permitted to retain.
3. Right to Opt Out
You have the right to opt out of our sharing of your personal information with third parties for business purposes. We do not sell your personal information.
4. Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights, including by refusing to provide products, charging different prices, or providing a different level or quality of service.
How to Exercise Your Rights
You may exercise your CCPA rights in the following ways:
Send an email to info@vellqua.com with the subject line “CCPA Rights Request”
Call our customer support phone number: +1(971)443 9704
We will respond to your request within 15 days after receiving it. To protect your privacy, we may need to verify your identity before processing your request.
7. Data Security Measures
We use industry-standard security measures to protect your personal information, including:
Using SSL encryption technology to transmit sensitive information
Encrypting stored personal information
Regularly updating security systems and software
Restricting employee access to personal information
Providing privacy and security training to employees
Although we take strict security measures, no method of internet transmission or electronic storage is 100% secure. We will make every reasonable effort to protect your personal information, but we cannot guarantee absolute security.
8. Children’s Privacy Protection
Our website is intended for general consumers and is not specifically directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have collected information from a child under 13, please contact us immediately, and we will promptly delete the relevant information.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy policies or content of third-party websites. We recommend that you carefully review the privacy policy of any third-party website you visit.
10. Use of Cookies
We use cookies and similar technologies to improve your website experience. Cookies are small text files stored on your device that help remember your preferences, keep you logged in, analyze website traffic, and support related functions.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the normal use of certain website features.
11. Policy Updates
We reserve the right to modify this Privacy Policy based on business operations and changes in laws and regulations. Any policy changes will be posted on this page at least 7 days before they take effect. Once effective, the updated policy will apply to all personal information collected on or after the effective date.
If we make material changes to this Privacy Policy, we will notify you by email if you have provided an email address.
12. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us through the following methods:
Phone Number: +1(971)443 9704
Email: info@vellqua.com
Office Address: 1490 Tripp St SE, Salem, Oregon 97302-1446, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM PT
Last Updated: June 25, 2026