Fully aligned with U.S. federal and state commercial practices | Suitable for an independent swimming accessories online store
1. Acceptance of Terms
Welcome to the official website of Vellqua (vellqua.com). These Terms of Service constitute a legally binding agreement between you and Vellqua (“we,” “us,” or “our”). By accessing, browsing, using this website, or purchasing products from this website, you acknowledge that you have read, understood, and agree to be bound by all provisions of these Terms of Service.
If you do not agree with any part of these Terms of Service, please stop using this website immediately. We reserve the right to modify these Terms of Service at any time. Any updated terms will become effective once posted on the website.
2. Account Registration and Security
1. You may choose to create an account for a more convenient shopping experience. When registering an account, you must provide true, accurate, complete personal information and keep such information updated.
2. You are fully responsible for all activities and actions that occur under your account. Please keep your account password secure and do not share your account information with others.
3. If you discover any unauthorized use of your account or other security issues, please notify us immediately. We are not responsible for any loss caused by your failure to properly protect your account information.
4. We reserve the right to suspend or terminate your account at any time without prior notice if we reasonably believe that you have violated these Terms of Service or engaged in fraudulent or illegal activities.
3. Product Information and Descriptions
1. We make reasonable efforts to ensure that all product descriptions, images, prices, and other information displayed on the website are accurate. However, minor errors may occur due to technical limitations or human mistakes.
2. Product images are for reference only. The actual product may differ slightly from the images due to lighting, display settings, or other factors.
3. We reserve the right to modify product information, specifications, prices, and inventory at any time without prior notice.
4. If there is an obvious error in product information, including but not limited to pricing errors or specification errors, we reserve the right to cancel your order and refund any amount paid.
4. Order Processing and Formation of Contract
1. Placing an order on this website constitutes an offer by you to purchase the selected products from us.
2. After we receive your order and successfully process your payment, we will send you an order confirmation email. This email only confirms that we have received your order and does not mean that we have accepted your purchase offer.
3. The sales contract between you and us is formed only when we send you a shipping confirmation email notifying you that the products have been dispatched.
4. We reserve the right to refuse or cancel your order at any time before shipment for reasons including but not limited to:
1. The product is out of stock
2. There is an obvious error in product information
3. Payment verification fails
4. We have reasonable grounds to suspect fraud or illegal activity
5. Other violations of these Terms of Service
5. If your order is canceled, we will notify you promptly and issue a full refund of the amount paid.
5. Pricing and Payment
1. All product prices displayed on this website are listed in U.S. dollars (USD) and do not include sales tax or shipping fees. Applicable sales tax and shipping fees will be displayed at checkout and included in the total order amount.
2. We reserve the right to adjust product prices at any time. Updated prices will apply to orders submitted after the price change.
3. You must provide valid payment information to complete your order. All payment transactions are securely processed by PCI DSS-compliant third-party payment processors.
4. We do not store your full payment card information. Your payment information is submitted directly to the payment processor, and we do not have access to it.
5. If your payment is declined by the payment processor, we will cancel your order and will not be liable for any resulting loss.
6. Shipping and Delivery
1. We only provide shipping to addresses within the United States. All orders are shipped from our U.S.-based warehouse.
2. For specific shipping methods, shipping fees, and estimated delivery times, please refer to our Shipping Policy.
3. We will make reasonable efforts to deliver products within the estimated delivery timeframe, but we do not guarantee that products will arrive within the estimated time.
4. Ownership and risk of loss for the products transfer to you once the products are handed over to the shipping carrier.
7. Returns and Refunds
1. Our Return and Refund Policy applies to all products purchased from this website. For specific terms, please refer to our Return and Refund Policy.
2. Any return or refund request must meet the conditions and procedures stated in our Return and Refund Policy.
3. After we receive the returned product and complete the inspection process, we will process your refund in accordance with our Return and Refund Policy.
8. Intellectual Property
1. All content on this website, including but not limited to text, images, videos, trademarks, logos, designs, and software code, is the property of Vellqua or its licensors and is protected by U.S. copyright, trademark, and other intellectual property laws.
2. Without our written permission, you may not copy, distribute, modify, display, transmit, or otherwise use any website content for commercial purposes.
3. Vellqua and related marks are our registered trademarks or brand identifiers and may not be used without authorization.
9. User Conduct
When using this website, you agree to comply with the following rules:
1. You may not use this website for any illegal activity or any activity that violates these Terms of Service.
2. You may not interfere with or disrupt the normal operation of this website.
3. You may not transmit viruses, malicious code, or other harmful programs.
4. You may not collect or store personal information of other users.
5. You may not impersonate another person or provide false information.
6. You may not post or transmit defamatory, abusive, obscene, violent, or otherwise unlawful content.
7. You may not infringe upon the intellectual property rights or other legal rights of others.
10. Disclaimer of Warranties
1. This website and all website content are provided on an “as is” basis without any express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
2. We do not guarantee that this website will operate without interruption or error, nor do we guarantee that the website servers will be free from viruses or other harmful components.
3. We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this website, even if we have been advised of the possibility of such damages.
4. This disclaimer applies to the fullest extent permitted by law.
11. Limitation of Liability
1. Under no circumstances shall our total liability to you exceed the total amount you paid to us for the related transaction.
2. We are not liable for any indirect damages, loss of profits, business interruption, or loss of data.
3. Some states do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.
12. Dispute Resolution
1. These Terms of Service shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.
2. If any dispute arises between you and us in connection with these Terms of Service or your use of this website, both parties shall first attempt to resolve the dispute through friendly negotiation.
3. If the dispute cannot be resolved through negotiation, either party may bring the dispute before a court of competent jurisdiction in the State of Delaware.
4. You agree to waive any right to participate in dispute resolution on a class action basis.
13. Termination
1. This agreement becomes effective when you begin using this website and remains in effect until terminated by either party.
2. You may terminate this agreement at any time by ceasing to use this website.
3. If you violate these Terms of Service, we may immediately terminate this agreement and prohibit you from continuing to use this website.
4. After termination, the provisions relating to intellectual property, disclaimers, limitation of liability, and dispute resolution shall remain in effect.
14. Miscellaneous
1. These Terms of Service constitute the entire agreement between you and us regarding your use of this website and supersede all prior oral or written agreements.
2. If any part of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable.
3. Our failure to exercise any right under these Terms of Service shall not constitute a waiver of that right.
4. We may assign our rights and obligations under this agreement to a third party without prior notice to you.
15. Contact Us
If you have any questions about these Terms of Service, please contact us through the following methods:
Phone Number: +1(971)443 9704
Email: info@vellqua.com
Office Address: 1490 Tripp St SE, Salem, Oregon 97302-1446, USA
Customer Service Hours: Monday to Friday 9:00AM-5:00PM PT
Last Updated: June 25, 2026