Q: Can I cancel my order before it ships?

A: You may cancel your order by contacting customer service before the order has been shipped. Once the order has been shipped, we will no longer be able to cancel it, but you may request a return according to our Return and Exchange Policy.

Q: How do I cancel my order?

A: If you need to cancel your order, please contact us as soon as possible by email at info@vellqua.com or by calling our customer service phone number at +1(971)443 9704. Please provide your order number so we can assist you as quickly as possible.

Q: Can I cancel my order after it has shipped?

A: Once your order has been shipped, it cannot be cancelled. Please refer to our Return and Exchange Policy for further assistance.

Q: Is there a cancellation fee?

A: We do not charge any cancellation fee if the order is cancelled before it has been shipped.

Q: Return and Exchange Information

A: After your order has shipped, if you would like to return or exchange an item, please refer to our Return and Exchange Policy. All returns and exchanges will be processed after the returned item has been received and inspected.