Track Your Order Status

Welcome to our order tracking page! Here, you can check the status of your order at any time.

How to Track Your Order

Track by Order Number: Please enter your order number to check your order status.

Search by Email: If you cannot find your order number, you can use the email address you used when placing your order to check your order status.

Tracking Instructions

Once your order has been shipped, you will receive an email containing the carrier information and tracking number. You can use the tracking number provided to view more detailed shipping information on the carrier’s website.

Please note that tracking information may take up to 24 hours to update. If you are unable to see any updates during this time, please try again later.

Frequently Asked Questions

Q: Why hasn’t my tracking information been updated?

A: Tracking information may be delayed due to carrier processing times. In most cases, updates will appear within 24 hours.

Q: What should I do if I can’t find my order number?

A: If you cannot find your order number, please use the email address you used when placing your order to search for your order status.

Q: What should I do if I have a problem?

A: If you experience any issues while tracking your order, or if your order has not been updated for a long time, please contact our customer support team. We will be happy to assist you.

Contact Customer Support

Customer Service Email: info@vellqua.com

Customer Service Phone: +1(971)443 9704

Customer Service Hours: Monday to Friday 9:00AM-5:00PM PT